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Operations Analyst with German

Despre client

We are recruiting 2 Operations Analyst with German for one of our clients, a health imaging and information technology solutions company.

Responsabilități

  • Offering customers/stake holders/country and functional representatives support, being the focal point for any order related customer inquiries via telephone, fax and e-mail.
  • Represent the interface with the following departments: Sales, Logistics, Credit and Production, globally involved in this process.
  • Processing and monitoring in SAP the orders placed by the customers via fax, phone or e-Mail, ensuring the data are correct, and in order to achieve a high satisfaction level.
  • Solving and follow-up on the orders created by the Customers in B2B, received by phone, e-Mail, fax or voicemail.
  • Coordinating the return process of media products and/ or equipments
  • Carry out the timely and accurate invoicing of equipment within the terms of customer contract and support revenue forecasting activities through the provision of timely and accurate data.
  • Maintain SAP order data and adjust them as triggered through the order management tool (Salesforce)
  • Identify process issues as well as systems & applications issues and communicate back to site management and IT.
  • Register each interaction with the customers (phone, e-mail, order, complaint), and the rest of the activities (eg updating systems) in the designated tool.

Cerințe

  • Graduated from University or student in terminal year
  • Computer skills, MS Office package required.
  • Foreign languages skills:
    # Advanced English language skills, both written and spoken
    # Advanced German language skills, both written and spoken
  •  Capacity to extract/report relevant data
  • Minimum 6 months of previous work experience.
  • Previous work experience in customer relationships, supply chain and logistics departments – Advantage.

Oferte (bonusuri)

  • Competitive financial package
  • Meal tickets
  • Private medical plan insurance
  • Performance bonuse
  • Christmas bonus
  • Gym discounts
  • Bookster subscription
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