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Suntem o agentie de recrutare ce ne adresam atat angajatorilor cat si angajatilor - EBC HR - People who leave a mark

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Helpdesk with Spanish

Despre client

We are recruiting Helpdesk with Spanish for one of our clients. The activity will be mainly by chat, mail and phone.

Responsabilități

– Handle customer queries through live chat, email and phone
– Working with multiple back-offices, internal tools as well as engaging 3rd parties (games providers) to ensure customer queries are answered and / or resolved in a timely and correct manner
– Assisting customers encountering issues with processing payments (credit cards, bank transfers, e-wallets, paysafecard)
– Upselling the brands promotions
– Retaining customers who wish to close accounts

Cerințe

– Fluent Spanish and English languages skills (written and spoken)
– Customer experience oriented
– Very good problem-solving skills
– Will be required to work shifts (9.00-17.00, 13.00 – 21.00 and 17.00 – 1.00)

Oferte (bonusuri)

– Competitive remuneration package
– Paid training to new employees
– Flexible working hours
– Performance-based bonuses
– Company events

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