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Suntem o agentie de recrutare ce ne adresam atat angajatorilor cat si angajatilor - EBC HR - People who leave a mark

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Helpdesk with German

Despre client

We are recruiting German Speakers for help-desk jobs for one of our clients. This is not a call center position. 

Responsabilități

This positions has 3 shifts:

09:00 – 17:00

13:00 – 21:00

17:00 – 01:00

Responsibilities

  • Handle customer queries through live chat, email and phone
  • Working with multiple back-offices, internal tools as well as engaging 3rd parties (games providers) to ensure customer queries are answered and / or resolved in a timely and correct manner
  • Assisting customers encountering issues with processing payments (credit cards, bank transfers, e-wallets, paysafecard)

Cerințe

  • Fluent German and English languages skills (written and spoken)
  • Very good problem-solving skills

Oferte (bonusuri)

  • Competitive remuneration package
  • Paid training to new employees
  • Flexible working hours
  • Performance-based bonuses
  • Company events
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