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Helpdesk with German

About the client

We are recruiting Helpdesk with German for one of our clients.


  • Handle customer queries through live chat, email and phone
  • Working with multiple back-offices, internal tools as well as engaging 3rd parties (games providers) to ensure customer queries are answered and / or resolved in a timely and correct manner
  • Assisting customers encountering issues with processing payments (credit cards, bank transfers, e-wallets, paysafecard)
  • Upselling the brands promotions
  • Retaining customers who wish to close accounts


  • Fluent German and English languages skills (written and spoken)
  • Customer experience oriented
  • Very good problem-solving skills
  • Will be required to work shifts


  • Competitive remuneration package
  • Paid training to new employees
  • Flexible working hours
  • Performance-based bonuses
  • Company events
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